Terms of Use

1. Acceptance of these Terms

By accessing, browsing, registering for, configuring, purchasing, or using EDSA websites, portals, software, or services, you agree to be bound by these Terms of Use and any additional written agreement, order form, statement of work, or module-specific terms that may apply. If you do not agree, do not use the services.

2. Scope of services

These Terms apply to EDSA.dev, the Revenue Acceleration Suite (RAS), EDSA CORE offerings, related hosted applications, documentation, support workflows, and associated digital services made available by EDSA. Certain services may be offered in hosted, managed, client-configured, or self-hosted forms. Where a separate written agreement conflicts with these Terms, the written agreement controls to the extent of the conflict.

3. Eligibility and authority

You represent that you are authorized to use the services on behalf of yourself or the entity you represent, that the information you provide is accurate, and that you will keep account and organization details reasonably current. If you use the services on behalf of a business, you represent that you have authority to bind that business to these Terms.

4. Accounts, access, and security

EDSA may require account registration, invitations, verification codes, password creation, multi-factor authentication, trusted-device flows, role assignment, or similar security steps. You are responsible for maintaining the confidentiality of your credentials, controlling access to your systems, and promptly notifying EDSA of suspected unauthorized use. You may not share accounts except as expressly permitted by EDSA or by the product design. EDSA may suspend or restrict access where necessary to protect users, clients, systems, or legal rights.

5. License and permitted use

Subject to these Terms and any applicable commercial agreement, EDSA grants a limited, revocable, non-exclusive, non-transferable right to access and use the relevant services for internal business purposes in accordance with the purchased or granted scope. No ownership in EDSA software, documentation, methods, designs, branding, or platform logic is transferred to you except where a separate written agreement expressly states otherwise.

6. Product models: hosted and self-hosted

EDSA may offer products in hosted or self-hosted forms. In a hosted model, EDSA or its providers may operate parts of the infrastructure, billing, authentication, configuration, logs, and service tooling. In a self-hosted or client-controlled deployment, the client is generally responsible for hosting, access control, compliance configuration, backups, security posture, local data handling, and lawful operations within that environment, except to the extent EDSA has separately agreed to manage or support those functions.

7. Customer data and client responsibilities

You are responsible for the legality, accuracy, and appropriateness of data, content, configurations, campaign settings, experiments, rewards, scripts, workflows, and notices that you place into or deploy through the services. You must ensure that you have all rights, consents, permissions, and legal bases necessary for your use of client, employee, prospect, visitor, customer, and transaction data through EDSA products.

You must not use EDSA services to process unlawful content, infringing content, malicious code, deceptive offers, unlawful surveillance, or activities that violate privacy, consumer protection, intellectual property, export, sanctions, anti-spam, or similar laws.

8. Acceptable use restrictions

You may not, and may not permit others to:

• Use the services in violation of law or contract
• Attempt to gain unauthorized access to other tenants, systems, or data
• Probe, scan, attack, overload, or interfere with the platform or connected infrastructure
• Introduce malware, harmful automation, or abusive traffic
• Reverse engineer or derive source code from EDSA software except where prohibited from restricting such rights by law
• Resell, sublicense, rent, lease, or provide bureau-style access to the services except where expressly authorized in writing
• Use the services to build or operate a competing service using EDSA materials or protected platform logic without authorization

9. Module-specific use

RAS modules such as feedback collection, session replay, experimentation, abandonment recovery, loyalty, or similar tools may require site installation, domain validation, billing entitlement, user role assignment, or client configuration before use. You are responsible for choosing which modules to enable, what configurations to publish, and whether your sites, notices, and workflows are appropriate for those uses. EDSA may restrict module access based on billing status, role scope, risk, or operational readiness.

10. Billing, subscriptions, and payment processors

Certain services require payment before activation or continued use. Billing may be based on subscriptions, module access, usage tiers, overage thresholds, manual grants, or other commercial terms established by EDSA. EDSA may use third-party payment processors, including PayPal, and does not necessarily store full payment card information in its systems. You authorize EDSA and its payment processors to charge applicable fees, taxes, renewals, and authorized upgrades in accordance with the plan or agreement in effect.

Unless otherwise agreed in writing, fees are non-refundable except where required by law or expressly stated by EDSA. Failure to pay may result in suspension, downgrade, restricted access, expired entitlements, or termination of paid features.

11. Renewals, tiers, and changes in service level

Where plans renew automatically or vary by tier, you are responsible for reviewing your active subscriptions and usage. EDSA may adjust plan structure, feature availability, module packaging, rate cards, or threshold logic prospectively, subject to applicable notice or agreement requirements.

12. Intellectual property

EDSA and its licensors retain all right, title, and interest in the services, software, code, documentation, configuration frameworks, designs, reports, workflow logic, branding, and related intellectual property, except for your data and content. Nothing in these Terms transfers ownership of EDSA intellectual property. You grant EDSA any limited rights reasonably necessary to host, process, display, transmit, back up, and support your use of the services.

13. Feedback and suggestions

If you provide suggestions, enhancement ideas, corrections, or other feedback about the services, EDSA may use that feedback without restriction or obligation unless otherwise agreed in writing.

14. Confidentiality

Each party may receive confidential or proprietary information of the other. Except as permitted by law or agreement, each party will use the other party's confidential information only as needed for the relationship and will protect it with reasonable care. Confidentiality obligations do not apply to information that is public through no fault of the recipient, rightfully received from another source without restriction, independently developed, or required to be disclosed by law.

15. Privacy and data protection

Use of the services is also subject to the EDSA Privacy Policy and any applicable data protection addendum or client agreement. If you use EDSA services to process personal information, you remain responsible for your own legal obligations as business, controller, employer, site operator, or similar role to the extent applicable to your use case.

16. Availability, support, and beta features

EDSA may change, update, suspend, or discontinue features from time to time. EDSA may designate some functionality as beta, pilot, internal-use, limited release, or future-facing. Such features may be incomplete, experimental, or subject to change without notice. Unless a separate service-level commitment is expressly agreed in writing, EDSA does not guarantee uninterrupted availability, exact feature continuity, or specific support response times.

17. Disclaimers

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis. EDSA disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, or guaranteed results, except to the extent such disclaimers are prohibited by law or expressly superseded by written agreement.

18. Limitation of liability

To the maximum extent permitted by law, EDSA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings, arising out of or related to the services. To the maximum extent permitted by law, EDSA's aggregate liability for claims arising out of or related to the services will not exceed the amount paid by the customer to EDSA for the specific service giving rise to the claim during the twelve months preceding the event giving rise to liability, unless a different cap is stated in a controlling written agreement.

19. Indemnity

You agree to defend, indemnify, and hold harmless EDSA and its affiliates, personnel, contractors, and licensors from claims, damages, losses, liabilities, costs, and expenses arising from or related to your data, your configurations, your content, your violation of these Terms, your violation of law, or your infringement of the rights of any third party.

20. Suspension and termination

EDSA may suspend, restrict, or terminate access if EDSA reasonably believes there is a security risk, legal risk, abuse, non-payment, policy violation, unauthorized access attempt, or other material issue affecting the platform or other parties. You may stop using the services at any time, but fees already incurred remain due unless otherwise agreed. After termination or expiration, access to some data or features may be limited, and EDSA may delete or anonymize data according to retention policies, contractual terms, and legal obligations.

21. Exports and transition

Where supported by the relevant service model, EDSA may make available exports, account closure workflows, privacy tools, or similar transition mechanisms. The timing, format, and scope of such transitions may depend on product design, retention settings, account status, billing status, legal obligations, and any written agreement.

22. Modifications to these Terms

EDSA may update these Terms from time to time. The current version will be posted on this page with the updated effective date. Continued use of the services after the effective date of revised Terms constitutes acceptance of the updated Terms, subject to any further legal requirements that apply.

23. Governing law and disputes

Unless otherwise specified in a written agreement, these Terms are governed by the laws of the applicable jurisdiction selected by EDSA for its public-facing services, without regard to conflict-of-law rules. Venue for disputes will lie in the courts designated under the applicable agreement or, if none is specified, in a competent court with jurisdiction over EDSA and the dispute. This section does not limit rights that cannot legally be waived under applicable law.

24. Contact

Questions about these Terms may be directed through the contact methods published by EDSA on its website.

Effective date: April 30, 2026